ORDER QUERIES:

I didn’t receive a confirmation or shipment email:

All customers are emailed with a confirmation email with your order number, and another email when the order has left our warehouse. If you can’t find your email, please ensure you check your spam folder.

 How can I return my order?

If you are do not want your item and want to return it, please contact us to arrange this. Please remember to include your name, email address, order number and state REFUND and reason why.

Once we receive your item, we will issue a refund right away. Refunds will take 3-5 business days to appear in your bank account after it has been issued.

PLEASE NOTE – FOR HYGIENE REASONS, WE DO NOT ISSUE REFUNDS FOR USED PRODUCTS.

FACIAL PORE VACUUM FAQS:

How to use the Facial Pore Vacuum:

1. Your cleanser should come fully charged. If not, please use the USB charger to charge it.
2. There are three levels of intensity. Press the middle button once for level 1, twice for level 2 and three times for level 3. Hold the middle button down to turn it off.
3. We also recommend using the lowest setting first.

How to use you Facial Pore Vacuum:

1. Clean your face with water.

1. Steam your face with a warm towel or have a warm shower for 5-10 minutes to allow your pores to be opened.
   3. Practice first on your hand with the different probes (see image below for use of different probes).
   4. We recommend always using the weakest intensity first.
   5. Make sure to glide the cleanser across your face and DON’T leave it in one place. Use the cleanser back and forth, do not keep it in one place for too long as the suction might bruise your skin.
   6. Use a cold towel or mask to finish and close your pores
   7.  Use a facial moisturizer when you are finished!

What are the sponges for?

– These act as filters to stop any dirt or oil getting into the machine. They should be replaced when they appear dirty or clogged.

My vacuum is faulty, what can I do?

Please DM us on Facebook or email us with a video and images of your faulty item and we will see what we can do for you 🙂

How often should I use the Facial Pore Vaccum?

We recommend 1-2 times per week.

WHY SKIN SHINE OVER OTHER BRANDS?

We realise there is quite a trend online right now for these products. Mostly because of the results they are producing!

We are passionate about providing the best results for our customers and their skin, with a quality made product, at much fairer price points.

You will struggle to find any online at the prices we are offering! 🙂

We put our customer first, before any markups.

CANT FIND WHAT YOU NEED TO KNOW? 

Get in touch at hello@skin-shine.co and we can answer them for you.